Delivered by Blue Developments | Industry: Automotive, SaaS, Service Management
🔍 Project Overview
Curbee is a cutting-edge SaaS platform designed and developed by Blue Developments to modernize the car service experience for Chevrolet USA. Before Curbee, Chevrolet's service centers relied on fragmented manual systems that lacked transparency, automation, and a modern user experience.
Through a full-stack software solution, we helped digitize the end-to-end journey of vehicle service booking—boosting both customer satisfaction and operational efficiency.
🚧 Business Challenges
Chevrolet’s service departments across multiple dealerships faced:
- Manual Scheduling: Technicians and advisors were managing appointments using outdated tools.
- Low Customer Engagement: There were no proactive systems to engage customers post-purchase or before service milestones.
- High No-Show Rates: Many customers forgot appointments, causing loss in productivity.
- Inefficient Operations: No centralized system for resource management, staff allocation, or performance analysis.
- Disconnected Tools: CRMs and DMS (Dealer Management Systems) were siloed or non-integrated.
🛠️ Our Solution
Blue Developments architected a custom SaaS platform, scalable and cloud-based, tailored for Chevrolet’s dealership network:
1. Web & Mobile Portals
- Customer-facing UI/UX for seamless booking across devices
- Mobile-optimized views for on-the-go scheduling
2. Smart Scheduling Engine
- Real-time service bay and technician availability
- Automated time-slot optimization
- Rule-based appointment limits (e.g. per technician, per service type)
3. CRM & DMS Integration
- Bidirectional sync with Chevrolet's existing CRM and dealer systems
- Auto-pull of vehicle history and service records
4. Customer Engagement Layer
- SMS & email service reminders
- Automated pre-service confirmations and feedback collection
5. Admin & Performance Dashboard
- KPI tracking: No-show rates, technician productivity, customer retention
- Service load forecasting and heatmaps
- Staff management tools (rosters, availability, performance analytics)
📊 Proven Results
After implementation at 6 pilot dealerships:
- 🚗 +37% Customer Satisfaction Score (CSAT)
- ⏱️ -48% Reduction in No-Shows
- 📈 +22% Increase in Service Bay Utilization
- 📉 -30% Drop in Average Booking Time
- 📊 Data-driven decisions via real-time analytics dashboards
⚙️ Tech Stack
| Layer | Tech Used |
|---|---|
| Frontend | React.js, Tailwind |
| Backend | Node.js, Firebase |
| Admin panel | React Admin |
| Database | Firebase |
| Notifications | Firebase |
| Hosting | Firebase |
👨💼 Why Blue Developments?
- 100% tailored development aligned with Chevrolet's internal workflows
- Deep expertise in building CRM-integrated automotive tools
- Scalable architecture to support dealership growth nationwide
- Agile delivery in less than 5 months, including full QA and support